I need to hear from the person who knows the problem.
On a football booking app, I learned too late that the build and the client’s expectations had drifted apart. I should have checked our shared understanding earlier. Now I use direct conversations and working examples to catch that gap before it becomes expensive.
We talk directly and look at the current process, sample documents or existing software. For a new product, we discuss its intended users and how they would use it. A working example helps us check that we understand each other.